Refund Policy

Refund requests can be sent to support@valutility.co.za. Please include your name, contact details, payment reference, and reason for the request.

Cancellation is effective on your requested date, which may be immediate, without a cancellation penalty. Fees properly due before that date remain payable, subject to applicable law, and prepaid unused amounts are handled as the law requires. The once-off R150 Application & Verification Fee per Vehicle remains non-refundable, subject to non-waivable rights. Approved refunds are processed back through the relevant payment channel where possible. Refund processing does not postpone cancellation. See the Cancellation Policy.

Once a refund is approved, processing times may depend on the payment provider and the customer's bank.