Cancellation Policy

Cancellation requests can be sent to support@valutility.co.za. Please include your name, contact details, application or payment reference, and your requested cancellation date. You do not need to give a reason to cancel.

You may cancel at any time by recorded notice, with no cancellation fee or penalty, minimum subscription commitment or technology cost recovery charge. Cancellation takes effect on the date you request, which may be immediate, and Val'Utility will confirm it in writing. Fees properly due before that date remain payable, subject to applicable law. Prepaid unused amounts are handled as the law requires.

The same cancellation right applies before and after activation. Confirmation does not depend on an assessment of your billing or service history. The once-off R150 Application & Verification Fee per Vehicle remains non-refundable, subject to non-waivable rights. No unauthorised collection is permitted after cancellation or termination.

Cancellation or lapse does not leave a separate Valu’Bag savings balance. An otherwise eligible event during a paid period is not invalidated. Subscribing again requires a new application and activation process; see the subscription, arrears and reapplication terms.