Policy
Return Policy
Val'Utility is primarily a digital vehicle warranty protection service. Physical returns apply only where a device, document, or other physical item has been supplied.
Digital services
Digital onboarding, Subscription Fee assessment, activation, and support services are not returned as physical goods. Any cancellation or refund request is handled under the applicable cancellation and refund policies.
Physical items
If Val'Utility supplies a physical item as part of the service, return instructions will be provided by the support team. Returned items must be in reasonable condition unless the return is due to a verified defect or incorrect supply.
Return support
Return queries can be sent to support@valutility.co.za.