Policy

# Refund Policy

This refund policy explains how Val'Utility handles refund requests for website payments.

## Refund requests

Refund requests can be sent to  [support@valutility.co.za](mailto:support@valutility.co.za) . Please include your name, contact details, payment reference, and reason for the request.

## Assessment

Cancellation is effective on your requested date, which may be immediate, without a cancellation penalty. Fees properly due before that date remain payable, subject to applicable law, and prepaid unused amounts are handled as the law requires. The once-off R150 Application & Verification Fee per Vehicle remains non-refundable, subject to non-waivable rights. Approved refunds are processed back through the relevant payment channel where possible. Refund processing does not postpone cancellation. See the  [Cancellation Policy](https://valutility.online/cancellation-policy) .

## Processing time

Once a refund is approved, processing times may depend on the payment provider and the customer's bank.

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