Legal
Privacy Policy
This page summarises how Val'Utility collects, uses, stores, and protects personal information in connection with its vehicle warranty protection services.
Information we collect
We may collect personal details such as your name, mobile number, email address, ID-related verification data, vehicle details, payment references, booking information, and communications needed to calculate your Subscription Fee, activate, administer, or support your protection.
How we use it
Personal information is used to identify you, calculate Subscription Fees, verify vehicle and driver details, process payments, manage bookings, administer your protection, provide customer support, meet legal obligations, and improve service quality.
Sharing and operators
Information may be shared with service providers and operators only where needed to deliver the product or meet legal obligations. This can include payment processors, communications providers, identity or document verification providers, recovery or operational partners, and hosting or data infrastructure providers.
Retention and security
Val'Utility keeps personal information only for as long as there is a lawful business or legal reason to do so and applies appropriate technical and organisational safeguards to protect it.
Your rights
Subject to applicable law, you may request access to your personal information, ask for correction, object to certain processing, or request deletion where retention is no longer required.
Contact
Privacy requests and questions can be sent to privacy@valutility.co.za.