Compliance

# POPIA Notice

This notice explains, at a high level, how Val'Utility approaches compliance with the Protection of Personal Information Act, 2013.

## Purpose of processing

Personal information is processed for lawful and specific purposes connected to vehicle warranty protection, including onboarding, Subscription Fee assessment, payment administration, activation, customer support, fraud prevention, and regulatory compliance.

## Categories of information

This may include contact details, identity-related verification data, vehicle and driver data, payment references, communication records, and booking or installation information where relevant.

## Data subject rights

Data subjects may request access to personal information, ask for correction, object to processing in certain circumstances, or lodge a complaint if they believe information is being handled unlawfully.

## Safeguards

Val'Utility applies reasonable technical and organisational safeguards to protect personal information against loss, unauthorised access, misuse, or unlawful disclosure.

## Queries and complaints

POPIA-related requests can be sent to  [privacy@valutility.co.za](mailto:privacy@valutility.co.za) . Data subjects may also approach the Information Regulator of South Africa if a matter is not resolved satisfactorily.

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