Policy
Delivery and Shipping Policy
This policy explains how Val'Utility handles digital delivery, customer communication, and any physical delivery linked to the vehicle warranty protection journey.
Digital delivery
Product information, application progress, payment confirmation, booking details, and customer support updates may be delivered digitally through the website, email, WhatsApp, or other approved communication channels.
Physical delivery or installation
Where a device, document, or installation-related item is required, delivery or installation arrangements will be confirmed with the customer after onboarding and payment steps are completed.
Delivery queries
Delivery, shipping, or installation queries can be sent to support@valutility.co.za.